Shipping policy
Order Processing Time
- Processing Time: Orders are typically processed within 2-3 business days. Please note that processing times may vary during peak seasons or sales events.
- Order Confirmation: Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Costs
- Shipping costs determined at check out.
Shipping Address
- Address Accuracy: Please ensure that your shipping address is correct at checkout. We are not responsible for lost or delayed orders due to incorrect address information.
- Address Changes: If you need to update your shipping address, please contact us as soon as possible. We can only make changes before the order is processed.
Tracking Your Order
- Tracking Information: Once your order has shipped, you will receive an email with tracking information. You can use this to monitor the status of your shipment.
Lost or Stolen Packages
- Responsibility: We are not responsible for lost or stolen packages once they have been delivered to the shipping address provided. If your package is lost or stolen, please contact the shipping carrier to file a claim.
Contact Us
- Customer Service: If you have any questions about your order or shipping, please contact our customer service team at namelessnewyork@outlook.com
Thank you for shopping with us!